Mara Frontline CX · $49
Support replies that only use your policy.
A support desk you paste into a chat you already have. Ticket or question in. A next step from POLICY.md, or a handoff packet a human can use. You review. You send. The kit does not replace your staff.
Works in any host that accepts a system prompt. Chat-only on grok.com, ChatGPT, Claude, or Gemini. Optional Grok Bot teammate if your plan includes it. Customer-facing widgets are a separate channel.
$49
Buy — $49 See what’s included.
Pay on Stripe. The kit files arrive by email immediately. A chat host you already use is enough. Grok Bot is not required.
What it is
Mara is a frontline CX desk for people who already have a policy. You give it a ticket or a question. It returns a next step from POLICY.md — a quick fix, a policy explainer, a troubleshoot tree, a ticket brief, or a human-sendable macro — or it stops and writes a handoff packet.
It is instructions. It is not a running agent. It is not your helpdesk. It will not invent a refund, a credit, a discount, or “the team will.” It does not replace staff.
What’s included
- PDF: Mara kit extract (job, laws, formats, evals)
- Plain
.txt: Grok Bot Description and the full system prompt - Variables worksheet (
POLICY.md/PRODUCT.mdfields). Write UNKNOWN if a field is blank. - Ten evaluation cases so you can tell if the desk is working
- Stack A start card: paste POLICY.md, run, get a usable reply in about 15 minutes
What’s not included
A running Grok Bot. A helpdesk seat. Staff replacement. Guaranteed refund handling. Invented refunds, credits, or discount codes. Legal, medical, or tax advice. Account takeovers. Live ticket closes without a tool return. Hosting. A Custom GPT store listing. An API key.
Grok Bot, plugins, and overnight routines are optional (Stack B). Confirm in your account before you buy a plan for that path. Linux cannot run the Grok Bot desktop app. Use grok.com or another chat host.
Who it is for
Support leads, DTC and SaaS desks, and agencies who already have a policy and need first replies that stay inside it. Any niche.
Who it is not for
People who want a bot that replaces staff. People who want guaranteed refund handling. People who want the kit to invent exceptions. People who want to “learn AI.”
How it works
- Pay $49 on Stripe.
- Files arrive by email.
- Fill the variables, or write UNKNOWN.
- Open grok.com, ChatGPT, Claude, or Gemini. New chat. Paste the full system prompt as message 1. Message 2 is a ticket, a policy question, or a pasted complaint.
- If that draft is usable, you already got the product. Grok Bot can wait.
You keep the files. We do not take a subscription.
Stack A
Minimum. One chat host that accepts a system prompt. grok.com, ChatGPT, Claude, Gemini, or the xAI API. plus POLICY.md (or a paste of your policy) Stack A drafts. It does not send mail, close a live ticket, issue a refund, or watch a queue overnight.
Optional Stack B. A named Grok Bot with files, if your SuperGrok or Cursor plan shows Grok Bot. Confirm in your account. Eligibility has moved. Do not require SuperGrok Heavy. Helpdesk plugin optional. Do not auto-close tickets.
Optional Stack C. A customer-facing widget: Intercom, Zendesk, Crisp, Help Scout, or the helpdesk you already pay for. Separate channel. Not this SKU.
License
Commercial use included for your work and your client work. Do not resell the files.
Refunds
Digital product. No refund after download. If the files will not open, email mike@doonerdesigns.com. We will replace them. See the refund policy.
FAQ
Is this a running Grok Bot for $49?
No. You are buying instructions: a prompt, a worksheet, evals, and a start card. You already pay a chat host. We do not sell Grok, ChatGPT, Claude, or Grok Bot.
Do I need Grok Bot?
No. Stack A is enough. Grok Bot is optional if you want a named teammate with files. Confirm in your account. Linux cannot run the Grok Bot desktop app.
Does this replace my support staff?
No. It drafts the next step or a handoff packet. A human still owns refunds, exceptions, and live ticket closes.
Will it issue a refund?
Only if POLICY.md or a connected tool return says so. If the policy is silent, it says UNKNOWN and offers a ticket brief. It will not invent a credit.
Do I need Intercom or Zendesk?
No. Stack A is a chat host plus POLICY.md. A helpdesk is optional Stack C.
What is the license? Can I use this commercially, including client work?
Commercial use is included. Use the kit for your work and for client work. Do not resell, share, or republish the files. Do not list them on another marketplace.
How many accounts?
One purchase. You and the people doing this work with you may use the files. Do not share the source files outside that work. Finished work may go out. The prompt files may not.
Do you send updates?
The files you receive are the product. If a file will not open, email mike@doonerdesigns.com and we will replace it. We do not run a subscription of updates.
What if the files will not open?
Email mike@doonerdesigns.com. We will replace them.